Refund policy

Our Returns Promise

At Limn, we aim for perfection with every purchase. If something isn’t right, don’t worry—we’ve got you covered with our simple returns process!

RETURNS

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• You have 14 days from the date of delivery to return your item for a refund or exchange.
• Items must be unused, unworn, and in their original condition and packaging to qualify for a return.
• Exceptions: Unfortunately, we cannot accept returns on:
  • Perishable goods (e.g., food, flowers)
  • Intimate items or personal care products
  • Gift cards
  • Hazardous materials or flammable items

How to Return an Item

1. Email us at limnclothing@limnservices.com to initiate your return.
2. Provide your order details and the reason for your return.
3. We’ll supply the nearest return address for your convenience.
4. Use a trackable shipping service for items valued over £75 to ensure safe delivery.

Refunds

• Once we receive and inspect your return, we’ll notify you via email of the approval or rejection of your refund.
• Approved refunds will be credited back to your original payment method within 7 working days.
• Sale items: Only regular-priced items can be refunded. Sale items are non-refundable.

Exchanges

• We offer exchanges for defective or damaged items only.
• If you need an exchange for the same item, email us at limnclothing@outlook.com with photos and details of the issue.

Gift Returns

• If your item was marked as a gift, you’ll receive a gift credit for the value of your return.
• If it wasn’t marked as a gift, the refund will go to the original purchaser.

Shipping Costs

• Customers are responsible for return shipping costs, which are non-refundable.
• If your item is being returned to suppliers in Asia or the United States, the cost of return shipping may be deducted from your refund.
• Return shipping times may vary depending on your location.

Late or Missing Refunds

If you haven’t received your refund yet:

1. 1. Check your bank account or payment method again.
   2. Contact your credit card provider, as processing times may vary.
   3. If you still haven’t received your refund, email us at
   4. limnclothing@limnservices.com