Refund policy

RETURN WINDOW

Notify us within 14 days of delivery.

CONDITION

Unworn, unwashed and in returnable condition.

REFUNDS

Returned to your original payment method.

Returned garments should be unworn, unwashed and in their original condition, with any original tags and packaging where applicable.

You are welcome to inspect and try on a garment as you would in a shop. A refund may be reduced where an item has been worn, damaged, marked or handled beyond what is reasonably necessary to inspect it.

Contact us within 14 days of receiving your order to tell us that you would like to return it. Once you have notified us, your return should be sent back within the following 14 days.

Once your return has been received, we will inspect it and confirm the outcome by email.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the transaction after the refund has been issued.

Where applicable, the refund will also include the cost of standard outbound delivery. Any additional amount paid for an upgraded or express delivery service is not included beyond the standard delivery amount.

Yes. A reduced price does not by itself prevent an eligible online order from being returned. The same return conditions apply unless a specific legal exception applies to the product.

For standard change-of-mind returns, the customer is responsible for the cost of returning the item.

If an item has arrived faulty, damaged or incorrect, contact us before sending anything back so our team can confirm the correct next step.

Contact us as soon as possible at Limnservices@limnclothing.com.

Include your order number, a description of the issue and clear photographs where relevant. We will review the problem and confirm the available resolution.

If you need a different size or product, contact our team before returning your order. Availability can change quickly, so we will confirm the best option based on the item you purchased and current stock.

Certain products may be excluded from change-of-mind returns where permitted by law, including personalised or custom-made goods and sealed hygiene-sensitive products once opened.

This does not affect your statutory rights where an item is faulty, damaged, not as described or otherwise does not meet the standards required by law.

If we have confirmed that your refund has been issued but it is not yet visible, first check with your bank, card provider or payment service. Processing times can vary between providers.

If you still need help, email Limnservices@limnclothing.com with your order number.